Privacy Policy

use of our platform

We collect the following types of personal information:

• Account Information: When you create an account with us, we would collect your name, email address, phone number, and password.
• Order Information: We collect information related to your orders, including delivery address, payment details, and order history.
• Location Information: With your consent, we may collect your precise location data to facilitate delivery services.
• Device Information: We may collect information about the device you use to access our platform, such as device type, operating system, and browser type.
• Communication: We may collect information from your communications with our customer support team or through feedback forms.

Use of Information

We use the collected information for the following purposes:

• Order Fulfillment: To process and deliver your orders and provide related services.
• Account Management: To manage your account, including authentication, security, and communication.
• Personalization: To personalize your experience on our platform, including recommending restaurants and menu items.
• Improvement: To analyze usage patterns, troubleshoot technical issues, and improve our services.
• Marketing: With your consent, to send promotional offers, updates, and newsletters.

Data Sharing

We may share your contact information with the following parties:

• Restaurants: To fulfill your orders, we share your order details, including delivery address and contact information, with our restaurant partners.
• Delivery Partners: We share your delivery address and contact information with our delivery partners to facilitate order delivery.
• Service Providers: We may engage third-party service providers to assist with payment processing, data analytics, and other services.
• Legal Compliance: We may share information to comply with legal obligations or respond to lawful requests from government authorities.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Rectification: You may request correction of inaccurate or incomplete information.
• Erasure: You may request deletion of your personal information, subject to legal requirements.
• Objection: You may object to the processing of your personal information for certain purposes.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete the information.

Changes to these Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Contact Center.